Zendesk: More Published Articles Than Total?
Learn why Zendesk may show more published articles than total articles. Understand how translations affect article counts.
Why does Zendesk show more published articles than total articles?
Zendesk may show more published articles than total articles due to translations. Each translation of an article is counted within the Published count, but not as a separate article in the total count. This means that while translations increase the number of published articles, they don't affect the total article count.
For more details, you can refer to the originalZendesk help article.
More related questions
How do translations affect the article count in Zendesk?
Translations affect the article count by increasing the number of published articles without increasing the total article count. Each translation is considered a part of the Published count, but it doesn't count as a new article in the total count….
What is the difference between Published and Total articles in Zendesk?
The difference between Published and Total articles in Zendesk lies in how translations are counted. Published articles include all translations, while Total articles do not count each translation as a separate article. This means that the…
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