How to Use Web Widget Classic - Frequently asked questions
Frequently asked questions
How can I set up and configure the Web Widget (Classic) on my website?
Setting up and configuring the Web Widget (Classic) is a straightforward process that allows you to embed customer service directly into your website. To get started, navigate to the Admin Center, then go to Channels > Classic > Web Widget. From…
Can I track the number of tickets submitted via the Web Widget?
Yes, you can track the number of tickets submitted via the Web Widget using Zendesk Explore. In Explore, use the attribute 'Ticket Channel' to filter and view tickets submitted through the Web Widget. These will be displayed as 'Web' in your…
Is it possible to customize the position of the Web Widget (Classic) on my site?
Yes, you can customize the position of the Web Widget (Classic) on your site using the offset setting. This setting allows you to move the widget horizontally, vertically, or both from its initial position. You can adjust the widget's position in…
Can I switch between the Classic and Messaging Web Widget?
Yes, switching between the Classic and Messaging Web Widget is easy and can be done through the Admin Center. You can enable or disable the messaging feature to switch back and forth between the two types of widgets. This flexibility allows you…
How can I add multiple Web Widgets (Classic) for different brands?
Adding multiple Web Widgets (Classic) for different brands is possible and allows you to cater to diverse customer needs. You can configure separate widgets for each brand, ensuring that each one is tailored to the specific requirements of that…
How do I remove the Web Widget (Classic) from my website?
Removing the Web Widget (Classic) from your website is a simple process. You can do this by accessing the Admin Center and navigating to the Web Widget settings. From there, you can disable or remove the widget from your site, ensuring it no…
Can I use Google Analytics with the Web Widget (Classic)?
Yes, you can set up and use Google Analytics with the Web Widget (Classic) to track user interactions. This integration allows you to gain insights into how users are engaging with the widget on your site, providing valuable data for improving…
What should I do if images aren't displaying in the Web Widget (Classic)?
If images aren't displaying in the Web Widget (Classic), it might be due to format or size issues. Ensure that the images are in a supported format and appropriately sized. If the problem persists, consider checking the widget's settings or…
How can I add custom tags to tickets from specific pages using Web Widget (Classic)?
Adding custom tags to tickets from specific pages using the Web Widget (Classic) is possible and can help with ticket categorization. You can configure the widget to automatically apply tags based on the page from which the ticket is submitted….
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