How to Monitor Zendesk Talk - Frequently asked questions
Frequently asked questions
How can managers monitor and interact with calls using Zendesk Talk?
Managers can use the Live calls dashboard to listen in on calls, which helps in coaching agents, ensuring compliance, and identifying pain points. By setting their Talk status to Offline, managers can avoid receiving calls while participating in an…
What benefits do agents receive from using the Live calls dashboard?
Agents benefit from the Live calls dashboard by receiving real-time feedback and support from managers. This setup allows agents to improve their performance and receive recognition for positive outcomes. The dashboard helps in delivering…
How does the Live calls dashboard improve customer experience?
The Live calls dashboard ensures that customers receive consistent, high-quality support. It allows for seamless escalation without the need for callbacks or transfers, leading to improved first call resolution. This results in a more satisfying…
How can I measure customer satisfaction with Zendesk Talk?
You can measure customer satisfaction using CSAT, which provides immediate feedback on customer happiness with the resolution provided. The Zendesk blog offers additional resources to help improve CSAT scores. Regularly monitoring these metrics can…
What metrics should I consider for operational efficiency in Zendesk Talk?
To measure operational efficiency, consider what specific questions you want to answer, such as call response times or agent productivity. Once you identify these metrics, use Zendesk Support and Explore to report and analyze the data. Continuous…
What are the next steps after setting up Zendesk Talk?
After setting up Zendesk Talk, explore additional best practices to enhance your call center's success. This includes planning, rolling out, and maintaining Talk effectively. For more comprehensive guidance, refer to the series of articles on best…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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