Explore Trial Expiry - Frequently asked questions
Discover what happens when your Zendesk Explore trial expires. Find answers to common questions about features, data retention, and transitioning to a paid plan.
Frequently asked questions
What happens to my custom dashboards when my Explore trial expires?
When your Explore trial ends, your custom dashboards become inaccessible if you downgrade to Explore Lite. If you choose to remain on Explore Professional, you can continue using your custom dashboards without interruption. Explore Lite does not…
Will I lose my custom reports after my Explore trial ends?
Yes, if you downgrade to Explore Lite after your trial, your custom reports will become inaccessible. Explore Lite does not include the ability to create or view custom reports. To keep your custom reports accessible, you need to remain on…
What are my options after my Explore trial expires?
After your Explore trial expires, you have two options: remain on Explore Professional or downgrade to Explore Lite. Explore Professional allows you to continue using custom reports and dashboards, while Explore Lite does not. If you choose…
Can I upgrade back to Explore Professional after downgrading?
Yes, you can upgrade back to Explore Professional after downgrading to Explore Lite. This will allow you to regain access to your custom dashboards and reports. Explore Lite does not support custom reports or dashboards, so if you find you need…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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Read FreeCash's case study
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