image for site

Options After Explore Trial Expiry

Explore your options after your trial expires: stay on Professional or downgrade to Lite.

What are my options after my Explore trial expires?

After your Explore trial expires, you have two options: remain on Explore Professional or downgrade to Explore Lite. Explore Professional allows you to continue using custom reports and dashboards, while Explore Lite does not.

If you choose Explore Lite, you will lose access to any customizations made during the trial. However, you can upgrade back to Explore Professional at any time to regain access to your custom reports and dashboards. For further details, refer to theExplore FAQ: General, activation, and billing.


More related questions

What happens to my custom dashboards when my Explore trial expires?

When your Explore trial ends, your custom dashboards become inaccessible if you downgrade to Explore Lite. If you choose to remain on Explore Professional, you can continue using your custom dashboards without interruption. Explore Lite does not…

Will I lose my custom reports after my Explore trial ends?

Yes, if you downgrade to Explore Lite after your trial, your custom reports will become inaccessible. Explore Lite does not include the ability to create or view custom reports. To keep your custom reports accessible, you need to remain on Explore…

Can I upgrade back to Explore Professional after downgrading?

Yes, you can upgrade back to Explore Professional after downgrading to Explore Lite. This will allow you to regain access to your custom dashboards and reports. Explore Lite does not support custom reports or dashboards, so if you find you need…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites