What's New August 2017 Roundup - Frequently asked questions
Frequently asked questions
What new features were introduced in Zendesk Support in August 2017?
In August 2017, Zendesk Support introduced several exciting features. The web widget now offers customers the option to either leave a message or engage in a live chat with an agent, enhancing customer interaction. Additionally, the Zendesk kit for…
How does the new Zendesk Chat feature improve agent roles?
The new Zendesk Chat feature introduced in August 2017 allows for the creation of custom chat roles. This means you can now create unique roles and permissions tailored to individual agents or groups, providing more flexibility and control over…
What is skills-based routing in Zendesk Chat?
Skills-based routing in Zendesk Chat, introduced in August 2017, assigns chats to agents based on their specific skills and capabilities. This ensures that customer inquiries are handled by the most qualified agents, improving efficiency and…
How does Zendesk Talk prioritize VIP customer calls?
Zendesk Talk introduced a feature in August 2017 that prioritizes calls from VIP customers by moving them to the head of the call queue. This ensures that your most important customers receive prompt attention, enhancing their experience and…
What enhancements were made to Zendesk Guide in August 2017?
In August 2017, Zendesk Guide saw several enhancements. The Answer Bot now uses machine learning to suggest relevant knowledge base articles in response to support tickets, improving response times and efficiency. User segments were also…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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