Zendesk Chat Custom Roles August 2017
How does the new Zendesk Chat feature improve agent roles?
The new Zendesk Chat feature introduced in August 2017 allows for the creation of custom chat roles. This means you can now create unique roles and permissions tailored to individual agents or groups, providing more flexibility and control over chat operations. This feature is particularly useful for managing diverse teams with varying responsibilities and skill sets. For more information, visit theoriginal article.
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