Identify Chatbot-Originated Tickets - Frequently asked questions
Discover how to identify tickets from the chatbot app. Explore FAQs on tracking, managing, and understanding chatbot-originated tickets in Zendesk.
Frequently asked questions
How can I identify tickets from my chatbot in Zendesk?
To identify tickets that originated from your chatbot in Zendesk, you can add a tag to your chats. This is done using the Chat Conversations API, specifically the addTags mutation. Tags are added after the chat ends, allowing you to easily track…
What is the process to tag chatbot tickets in Zendesk?
The process to tag chatbot tickets in Zendesk involves using the Chat Conversations API. You can use the addTags mutation to add tags to your chats after they end. This helps in identifying which tickets originated from your chatbot. For more…
Can I track chatbot-originated tickets in Zendesk?
Yes, you can track tickets that originated from your chatbot in Zendesk by adding tags to your chats. This is achieved through the Chat Conversations API, where you can use the addTags mutation to tag chats after they conclude. For further…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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