image for site

Track Chatbot-Originated Tickets in Zendesk

Learn how to track tickets from your chatbot in Zendesk by adding tags using the API.

Can I track chatbot-originated tickets in Zendesk?

Yes, you can track tickets that originated from your chatbot in Zendesk by adding tags to your chats. This is achieved through the Chat Conversations API, where you can use the addTags mutation to tag chats after they conclude.

For further details, refer to theChat Conversations API documentation.


More related questions

How can I identify tickets from my chatbot in Zendesk?

To identify tickets that originated from your chatbot in Zendesk, you can add a tag to your chats. This is done using the Chat Conversations API, specifically the addTags mutation. Tags are added after the chat ends, allowing you to easily track…

What is the process to tag chatbot tickets in Zendesk?

The process to tag chatbot tickets in Zendesk involves using the Chat Conversations API. You can use the addTags mutation to add tags to your chats after they end. This helps in identifying which tickets originated from your chatbot. For more…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites