Track Chatbot-Originated Tickets in Zendesk
Learn how to track tickets from your chatbot in Zendesk by adding tags using the API.
Can I track chatbot-originated tickets in Zendesk?
Yes, you can track tickets that originated from your chatbot in Zendesk by adding tags to your chats. This is achieved through the Chat Conversations API, where you can use the addTags mutation to tag chats after they conclude.
For further details, refer to theChat Conversations API documentation.
More related questions
How can I identify tickets from my chatbot in Zendesk?
To identify tickets that originated from your chatbot in Zendesk, you can add a tag to your chats. This is done using the Chat Conversations API, specifically the addTags mutation. Tags are added after the chat ends, allowing you to easily track…
What is the process to tag chatbot tickets in Zendesk?
The process to tag chatbot tickets in Zendesk involves using the Chat Conversations API. You can use the addTags mutation to add tags to your chats after they end. This helps in identifying which tickets originated from your chatbot. For more…
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