WhatsApp Proactive Messaging Caveats - Frequently asked questions

Explore common questions about WhatsApp proactive messaging caveats. Learn about limitations, best practices, and how to effectively use this feature.

Frequently asked questions

What are the caveats of using WhatsApp proactive messaging?

When using WhatsApp proactive messaging, it's important to follow WhatsApp's policies and guidelines, including obtaining opt-in permissions from users. Failing to adhere to these guidelines can result in your number being flagged. To ensure…

How can I ensure compliance with WhatsApp's proactive messaging policies?

To comply with WhatsApp's proactive messaging policies, you must obtain opt-in permission from users before sending messages. This opt-in should clearly state your business name and confirm the user's consent to receive messages. Additionally,…

What is the importance of the quality rating in WhatsApp messaging?

The quality rating in WhatsApp messaging is crucial as it reflects how well your messages are received by customers. A high quality rating indicates positive reception, while a low rating can lead to your number being flagged or restricted….

What happens if my WhatsApp number gets flagged?

If your WhatsApp number gets flagged, it indicates that your messaging practices may not align with WhatsApp's guidelines. This can happen if your quality rating drops to a low state. When flagged, you'll receive an email and notification from…

Can I use the Relay app for WhatsApp proactive messaging?

Yes, you can use the Relay app, built by Zendesk Labs, to create and send proactive messages to your end users over WhatsApp or text. The Relay app is designed to facilitate bulk messaging, making it easier to manage your communications. This tool…

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