Fix Authentication Required Pop-up - Frequently asked questions
Discover solutions to the 'Authentication Required' pop-up issue on Zendesk tickets. This page addresses common questions and provides troubleshooting tips.
Frequently asked questions
Why does the 'Authentication Required' window keep popping up in Zendesk?
The 'Authentication Required' window often appears due to third-party apps needing separate credentials. This usually happens because the authentication credentials are no longer valid or the API token has expired. To identify the issue, check…
How can I identify which app is causing the 'Authentication Required' window in Zendesk?
You can identify the app causing the 'Authentication Required' window by checking for 401 errors in your browser console. These errors will point to the specific app needing authentication. Once you find the error, it will show you which app's…
What should I do if I don't have credentials for the app causing the 'Authentication Required' window in Zendesk?
If you don't have the credentials for the app causing the 'Authentication Required' window, you should contact an admin on your account for assistance. Admins can help you obtain the necessary credentials or resolve the issue by updating the app's…
Why do third-party apps in Zendesk require separate authentication?
Third-party apps in Zendesk require separate authentication because they operate with their own set of credentials, independent of Zendesk's login. This means that even if you're logged into Zendesk, these apps may need you to authenticate…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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