How to Remove or Replace a Team Member - Frequently asked questions
Frequently asked questions
How can I replace a team member in Zendesk?
To replace a team member in Zendesk, you can demote the current team member to an end user and then add a new agent or admin. This process allows you to preserve some information about the team member by demoting them instead of deleting them. To…
Does removing a team member affect my Zendesk agent seat count?
Removing a team member does not change your Zendesk agent seat count. You will continue to be charged for the same number of agents unless you change your subscription. If you need to adjust your agent seat count, you will have to modify your…
What should I do before removing a team member in Zendesk?
Before removing a team member in Zendesk, it's best practice to reassign all the tickets currently assigned to them. This ensures that no tickets are left unattended. If you're unable to reassign the tickets, you can refer to the reassigning…
How do I completely remove a team member after downgrading them in Zendesk?
To completely remove a team member after downgrading them to an end user in Zendesk, use the user options arrow in the upper right on the profile page. This action will allow you to delete the user entirely from your system. For more detailed…
Can I preserve ticket stats when a Zendesk agent leaves?
Yes, you can preserve ticket stats when a Zendesk agent leaves by downgrading the agent to an end user and suspending their account. This method allows you to keep the ticket stats for reporting purposes without losing any historical data. For…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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