image for site

Editing Visitor Profile Settings - Frequently asked questions

Discover answers to common questions about editing visitor profile settings in Zendesk. Learn how to manage and customize profiles effectively.

Frequently asked questions

How do I enable visitor profiles in Zendesk Chat?

Visitor profiles in Zendesk Chat are enabled by default, allowing visitors to sign in and share their contact information. This feature helps you keep track of visitor details, such as their name and contact information, during a chat session. To…

How can I edit contact information options for visitor profiles?

You can customize the contact information options for visitor profiles in Zendesk Chat to suit your needs. By default, visitors are prompted to enter their name and email address. To allow unauthenticated visitors to enter their phone number,…

What happens if the Pre-Chat form is enabled in Zendesk Chat?

When the Pre-Chat form is enabled in Zendesk Chat, visitors are prompted to enter their contact information before initiating a chat. This ensures that you have the necessary details to assist them effectively. The Pre-Chat form works in…

How do I disable visitor profiles in Zendesk Chat?

Disabling visitor profiles in Zendesk Chat is a straightforward process. If you decide that you no longer need to collect visitor information, you can turn off this feature. To disable visitor profiles, go to theVisitor Profile sectionin the…

Can visitors use social logins in Zendesk Chat?

Yes, visitors can use social logins in Zendesk Chat to share their contact details. This feature is enabled by default, allowing visitors to sign in using their Facebook or Google+ accounts. To manage social login options, navigate to the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites