How to Analyze Backlog Tickets by Month - Frequently asked questions
Frequently asked questions
How do I create a report for backlog tickets by month in Zendesk Explore?
Creating a report for backlog tickets by month in Zendesk Explore is a straightforward process. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Zendesk Explore, click the reports icon and…
What do I need to create a backlog ticket report in Zendesk Explore?
To create a backlog ticket report in Zendesk Explore, you'll need a few things. Firstly, you must have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access the necessary features. Additionally, ensure…
Can I apply a date filter to my backlog ticket report in Zendesk Explore?
Yes, you can apply a date filter to your backlog ticket report in Zendesk Explore. To do this, go to the Filters panel and click 'Add'. Choose 'Time - Backlog recorded > Backlog recorded - Date' and apply it. You can then edit the date ranges to…
Why can't I report on organizations from the Backlog History Dataset in Zendesk Explore?
Currently, reporting on organizations from the Backlog History Dataset in Zendesk Explore is not possible. This limitation is due to the dataset's design, which doesn't include organization-specific attributes. As a workaround, you might consider…
How can I display backlog ticket data across multiple years in Zendesk Explore?
To display backlog ticket data across multiple years in Zendesk Explore, you need to adjust your report setup. Instead of having separate graphs for each year, you can combine the data into a single graph. One way to do this is by using dates in…
What should I do if my backlog ticket report shows incorrect data in Zendesk Explore?
If your backlog ticket report in Zendesk Explore shows incorrect data, there are a few things to check. First, ensure that the metric you're using aggregates the data correctly. The 'Backlog end of period' attribute can help measure tickets…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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