Yes, you can apply a date filter to your backlog ticket report in Zendesk Explore.
To do this, go to the Filters panel and click 'Add'. Choose 'Time - Backlog recorded > Backlog recorded - Date' and apply it. You can then edit the date ranges to configure the specific dates you need. This allows you to narrow down the report to a particular timeframe, making it more relevant to your needs.
Creating a report for backlog tickets by month in Zendesk Explore is a straightforward process. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Zendesk Explore, click the reports icon and…
To create a backlog ticket report in Zendesk Explore, you'll need a few things. Firstly, you must have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access the necessary features. Additionally, ensure…
Currently, reporting on organizations from the Backlog History Dataset in Zendesk Explore is not possible. This limitation is due to the dataset's design, which doesn't include organization-specific attributes. As a workaround, you might consider…
To display backlog ticket data across multiple years in Zendesk Explore, you need to adjust your report setup. Instead of having separate graphs for each year, you can combine the data into a single graph. One way to do this is by using dates in…
If your backlog ticket report in Zendesk Explore shows incorrect data, there are a few things to check. First, ensure that the metric you're using aggregates the data correctly. The 'Backlog end of period' attribute can help measure tickets…