Reporting on Organizations in Zendesk Backlog History

Understand why you can't report on organizations from the Backlog History Dataset in Zendesk Explore and explore possible workarounds.

Why can't I report on organizations from the Backlog History Dataset in Zendesk Explore?

Currently, reporting on organizations from the Backlog History Dataset in Zendesk Explore is not possible.

This limitation is due to the dataset's design, which doesn't include organization-specific attributes. As a workaround, you might consider using a different dataset, such as the Tickets Dataset, with the 'Unsolved Tickets' metric. For more information, you can check the feedback section on Explore to see if this feature might be added in the future.

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Zeffy

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Ella Roy Customer Success Manager at Zeffy

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

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Zinc

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Conrad Jones CX and Service Leader at Zinc

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Natalie Onions VP of Customer Experience at Customer.io

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Freecash

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Howard Blick, Customer Service Team Lead at Freecash

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

Read Zeffy's case study

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
Zinc

Read Zinc's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

Read Customer.io's case study

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead
Freecash

Read FreeCash's case study

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Reporting on Organizations in Zendesk Backlog History

Why can't I report on organizations from the Backlog History Dataset in Zendesk Explore?

More related questions

How do I create a report for backlog tickets by month in Zendesk Explore?

What do I need to create a backlog ticket report in Zendesk Explore?

Can I apply a date filter to my backlog ticket report in Zendesk Explore?

How can I display backlog ticket data across multiple years in Zendesk Explore?

What should I do if my backlog ticket report shows incorrect data in Zendesk Explore?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.