Display Multi-Year Backlog Ticket Data in Zendesk Explore
How can I display backlog ticket data across multiple years in Zendesk Explore?
To display backlog ticket data across multiple years in Zendesk Explore, you need to adjust your report setup.
Instead of having separate graphs for each year, you can combine the data into a single graph. One way to do this is by using dates in the columns instead of rows. This approach will consolidate the information, making it easier to view trends over a longer period, such as from April 2020 to April 2021.
More related questions
How do I create a report for backlog tickets by month in Zendesk Explore?
Creating a report for backlog tickets by month in Zendesk Explore is a straightforward process. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Zendesk Explore, click the reports icon and…
What do I need to create a backlog ticket report in Zendesk Explore?
To create a backlog ticket report in Zendesk Explore, you'll need a few things. Firstly, you must have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access the necessary features. Additionally, ensure…
Can I apply a date filter to my backlog ticket report in Zendesk Explore?
Yes, you can apply a date filter to your backlog ticket report in Zendesk Explore. To do this, go to the Filters panel and click 'Add'. Choose 'Time - Backlog recorded > Backlog recorded - Date' and apply it. You can then edit the date ranges to…
Why can't I report on organizations from the Backlog History Dataset in Zendesk Explore?
Currently, reporting on organizations from the Backlog History Dataset in Zendesk Explore is not possible. This limitation is due to the dataset's design, which doesn't include organization-specific attributes. As a workaround, you might consider…
What should I do if my backlog ticket report shows incorrect data in Zendesk Explore?
If your backlog ticket report in Zendesk Explore shows incorrect data, there are a few things to check. First, ensure that the metric you're using aggregates the data correctly. The 'Backlog end of period' attribute can help measure tickets…
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