How to Use Zendesk Explore - Frequently asked questions
Discover answers to common questions about Zendesk Explore, including learning resources and community support. Find solutions to enhance your experience.
Frequently asked questions
What training resources are available for Zendesk Explore?
Zendesk offers a variety of training resources to help you master Explore. You can find an up-to-date list of available training courses on the Zendesk training website. These resources are designed to help you understand and utilize Explore…
Is there a certification program for Zendesk Explore?
Yes, Zendesk offers a certification program for Explore. By becoming a certified Zendesk Explore CX Analyst, you can gain recognition for your in-depth knowledge and earn your employer's trust as the go-to expert on your team. This certification…
Can I share ideas with other Zendesk Explore users?
Absolutely! Zendesk provides a community section where you can share ideas and interact with other Explore customers. This platform is a great way to engage with both Zendesk and fellow users, allowing you to exchange insights, ask questions, and…
What should I do if my question about Zendesk Explore isn't answered here?
If you have a question about Zendesk Explore that isn't covered in the FAQ, you can leave a comment on the page to suggest it for future inclusion. For urgent inquiries, it's best to contact Zendesk through the normal support channels to get a…
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Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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