How to Find Tickets by Subject Word - Frequently asked questions
Frequently asked questions
How can I find tickets with a specific word in the subject using Zendesk Explore?
To find tickets with a specific word in the subject using Zendesk Explore, you can create a standard calculated attribute. This attribute will check if the ticket subject contains your desired word or phrase. Start by creating a new report in…
Can I search for multiple keywords in ticket subjects using Zendesk Explore?
Yes, you can search for multiple keywords in ticket subjects using Zendesk Explore by modifying the calculated attribute formula. To do this, use theORoperator within your formula to include multiple words. For example, you can use `IF…
How can I filter tickets to only show those with a specific keyword in the subject?
To filter tickets and only show those with a specific keyword in the subject, you can use the calculated attribute as a filter in your report. After creating the standard calculated attribute that identifies tickets with the keyword, apply this…
Is it possible to search for keywords in ticket comments using Zendesk Explore?
Currently, Zendesk Explore does not support searching for keywords in ticket comments directly. Explore does not pull comment text into its datasets, so you cannot use it to search for keywords in comments. As a workaround, you can manually tag…
Can I use custom text fields to search for specific strings in Zendesk Explore?
Yes, you can use custom text fields to search for specific strings in Zendesk Explore, but ensure your formula is correctly set up. When using theCONTAINSfunction with custom text fields, make sure the string in your formula is in lowercase if…
How can I create a report to show ticket information for those with specific keywords?
To create a report that shows ticket information for those with specific keywords, you can add relevant attributes to your report. After setting up your calculated attribute to identify tickets with specific keywords, add attributes like Ticket ID…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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