Search Multiple Keywords in Ticket Subjects - Zendesk
Can I search for multiple keywords in ticket subjects using Zendesk Explore?
Yes, you can search for multiple keywords in ticket subjects using Zendesk Explore by modifying the calculated attribute formula.
To do this, use theORoperator within your formula to include multiple words. For example, you can useIF ((CONTAINS(LOWERCASE([Ticket subject]),"word1")) OR (CONTAINS(LOWERCASE([Ticket subject]),"word2"))) THEN "Has this word" ELSE "Does not have this word" ENDIF. This will allow you to find tickets containing any of the specified words in their subject.
More related questions
How can I find tickets with a specific word in the subject using Zendesk Explore?
To find tickets with a specific word in the subject using Zendesk Explore, you can create a standard calculated attribute. This attribute will check if the ticket subject contains your desired word or phrase. Start by creating a new report in…
How can I filter tickets to only show those with a specific keyword in the subject?
To filter tickets and only show those with a specific keyword in the subject, you can use the calculated attribute as a filter in your report. After creating the standard calculated attribute that identifies tickets with the keyword, apply this…
Is it possible to search for keywords in ticket comments using Zendesk Explore?
Currently, Zendesk Explore does not support searching for keywords in ticket comments directly. Explore does not pull comment text into its datasets, so you cannot use it to search for keywords in comments. As a workaround, you can manually tag…
Can I use custom text fields to search for specific strings in Zendesk Explore?
Yes, you can use custom text fields to search for specific strings in Zendesk Explore, but ensure your formula is correctly set up. When using theCONTAINSfunction with custom text fields, make sure the string in your formula is in lowercase if…
How can I create a report to show ticket information for those with specific keywords?
To create a report that shows ticket information for those with specific keywords, you can add relevant attributes to your report. After setting up your calculated attribute to identify tickets with specific keywords, add attributes like Ticket ID…
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