Create Chat Shortcut for Visitor's First Name - Frequently asked questions
Discover how to create a chat shortcut for a visitor's first name in Zendesk. Explore frequently asked questions and learn tips for efficient chat management.
Frequently asked questions
Can I create a shortcut in Zendesk live chat for a visitor's first name?
No, you cannot create a shortcut in Zendesk live chat for only a visitor's first name. The available placeholder is {{visitor_name}}, which includes the visitor's full name. If you are looking to use only the first name, consider migrating to…
What placeholder can I use for a visitor's full name in Zendesk live chat?
In Zendesk live chat, you can use the placeholder {{visitor_name}} to include a visitor's full name in a chat shortcut. This is the only available option for displaying a visitor's name in live chat. If you need to address visitors by their first…
How can I address visitors by their first name in Zendesk messaging?
To address visitors by their first name in Zendesk messaging, use the Support placeholder {{ticket.requester.first_name}} within a macro. This allows you to personalize your communication by using only the requester's first name. This feature is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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