Shortcut for Visitor's First Name in Zendesk Chat
Learn if you can create a shortcut for a visitor's first name in Zendesk live chat and explore alternatives.
Can I create a shortcut in Zendesk live chat for a visitor's first name?
No, you cannot create a shortcut in Zendesk live chat for only a visitor's first name. The available placeholder is {{visitor_name}}, which includes the visitor's full name.
If you are looking to use only the first name, consider migrating to Zendesk messaging. In messaging, you can use the Support placeholder {{ticket.requester.first_name}} within a macro to display just the requester's first name. This can be a useful alternative if you need more flexibility in addressing visitors by their first name.
More related questions
What placeholder can I use for a visitor's full name in Zendesk live chat?
In Zendesk live chat, you can use the placeholder {{visitor_name}} to include a visitor's full name in a chat shortcut. This is the only available option for displaying a visitor's name in live chat. If you need to address visitors by their first…
How can I address visitors by their first name in Zendesk messaging?
To address visitors by their first name in Zendesk messaging, use the Support placeholder {{ticket.requester.first_name}} within a macro. This allows you to personalize your communication by using only the requester's first name. This feature is…
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