How to Analyze Bad Ratings with Comments - Frequently asked questions
Frequently asked questions
How can I create a report for bad satisfaction ratings with comments in Zendesk Explore?
Creating a report for bad satisfaction ratings with comments in Zendesk Explore is straightforward and takes about 15 minutes. To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Explore, click…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets within Zendesk Explore to build and customize reports. If you don't have these…
What dataset should I use for creating a bad ratings report in Zendesk Explore?
When creating a bad ratings report in Zendesk Explore, you should use the 'Support - Updates history' dataset. This dataset provides the necessary ticket data, including satisfaction ratings and comments, which are essential for building a…
How do I filter out ratings without comments in Zendesk Explore?
To filter out ratings without comments in Zendesk Explore, you need to exclude NULL values in the 'Ticket satisfaction comment' attribute. After adding the 'Ticket satisfaction comment' attribute to your report, click on it and navigate to the…
How can I set a date range for my report in Zendesk Explore?
Setting a date range for your report in Zendesk Explore involves using the 'Update - Date' filter. After adding this filter to your report, click on it and select 'Edit date ranges'. You can then set the date range to 'Yesterday' or any other…
What skill level is required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore is considered easy and requires a basic skill level. The process is designed to be user-friendly, allowing users with minimal experience to build reports effectively. With clear instructions and intuitive…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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