Transfer Chats in Agent Workspace - Frequently asked questions
Explore how to transfer chats to different groups in Zendesk's Agent Workspace. Find answers to common questions about chat transfers and group management.
Frequently asked questions
Can I transfer a chat to a different group in Zendesk Agent Workspace?
Yes, you can transfer a chat to a different group in Zendesk Agent Workspace. Simply select any online group or agent in the Assignee field to transfer the chat. This feature allows you to efficiently manage customer interactions by directing them…
Is it possible to transfer a chat within the same group in Zendesk?
Yes, you can transfer a chat within the same group in Zendesk. Agents in Group A can transfer chats to other agents who are also part of Group A. This flexibility ensures that chats can be managed effectively within the same team, allowing for…
What happens if I transfer a chat to a group with no available agents?
If you transfer a chat to a group where no agents are online or available, the group's name will appear greyed out. Attempting to transfer the chat will prompt a message asking if you want to close the current session. This ensures that chats are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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