Transfer Chat Within Same Group in Zendesk
Discover how to transfer a chat within the same group in Zendesk. Enhance team collaboration and customer support with seamless chat transfers.
Is it possible to transfer a chat within the same group in Zendesk?
Yes, you can transfer a chat within the same group in Zendesk. Agents in Group A can transfer chats to other agents who are also part of Group A.
This flexibility ensures that chats can be managed effectively within the same team, allowing for seamless collaboration and customer support. For more insights on chat transfers, you can explore the detailed guidelines in the Zendesk help documentation.
More related questions
Can I transfer a chat to a different group in Zendesk Agent Workspace?
Yes, you can transfer a chat to a different group in Zendesk Agent Workspace. Simply select any online group or agent in the Assignee field to transfer the chat. This feature allows you to efficiently manage customer interactions by directing them…
What happens if I transfer a chat to a group with no available agents?
If you transfer a chat to a group where no agents are online or available, the group's name will appear greyed out. Attempting to transfer the chat will prompt a message asking if you want to close the current session. This ensures that chats are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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