Creating Views for Triaged Tickets - Frequently asked questions
Discover how to create views for automatically triaged tickets in Zendesk. This page answers common questions and provides insights into optimizing your ticket management.
Frequently asked questions
How can I create a view for all intents in Zendesk?
Creating a view for all intents in Zendesk helps you get a quick overview of what your tickets are about. To set this up, go to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Views. Click 'Add view' and enter a…
How do I create a view for a specific intent in Zendesk?
Creating a view for a specific intent, like refund requests, allows you to assign it to a dedicated group of agents. In the Admin Center, click Workspaces in the sidebar, then select Agent tools > Views. Click 'Add view' and enter a name and…
How can I set up a view for a specific language in Zendesk?
Setting up a view for a specific language, such as Spanish, helps assign tickets to the right language support team. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Views. Click 'Add view' and enter a name and…
How do I create a view for specific sentiments in Zendesk?
Creating views for specific sentiments, like Negative or Very negative, helps manage tickets requiring special attention. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Views. Click 'Add view' and enter a name and…
What are the benefits of creating views for automatically triaged tickets in Zendesk?
Creating views for automatically triaged tickets in Zendesk helps streamline ticket management by organizing them based on intent, language, or sentiment. This approach is particularly beneficial for small organizations with fewer agents,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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