Creating Sentiment-Based Views in Zendesk
How do I create a view for specific sentiments in Zendesk?
Creating views for specific sentiments, like Negative or Very negative, helps manage tickets requiring special attention.
In Admin Center, click Workspaces in the sidebar, then select Agent tools > Views. Click 'Add view' and enter a name and description. Optionally, select specific agent groups for access. Add conditions such as Assignee | Is | -, Status | Less than | Solved, and under 'Tickets can meet any of these conditions', add Sentiment | Is | Negative and Sentiment | Is | Very negative. Choose your columns, group by a ticket field, and order your view. Click 'Save' to create a view for tickets with specific sentiments.
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How do I create a view for a specific intent in Zendesk?
Creating a view for a specific intent, like refund requests, allows you to assign it to a dedicated group of agents. In the Admin Center, click Workspaces in the sidebar, then select Agent tools > Views. Click 'Add view' and enter a name and…
How can I set up a view for a specific language in Zendesk?
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What are the benefits of creating views for automatically triaged tickets in Zendesk?
Creating views for automatically triaged tickets in Zendesk helps streamline ticket management by organizing them based on intent, language, or sentiment. This approach is particularly beneficial for small organizations with fewer agents, allowing…
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