Flat Lines in Yearly Forecast - Frequently asked questions
Discover why flat lines appear in your yearly forecast view. Explore common questions and solutions to understand and resolve this issue effectively.
Frequently asked questions
Why do I see flat lines in my forecast in the yearly view?
Flat lines in the yearly view of your forecast are normal because Zendesk WFM aggregates data weekly. This means that the flat lines represent the weekly inbound volume. To see more detailed patterns, switch to daily, weekly, or monthly views. For…
How can I view detailed patterns in my Zendesk WFM forecast?
To view detailed patterns in your Zendesk WFM forecast, switch from the yearly view to daily, weekly, or monthly views. The yearly view aggregates data weekly, resulting in flat lines that represent weekly inbound volume. For more information, see…
What does the flat line in my Zendesk WFM yearly forecast represent?
The flat line in your Zendesk WFM yearly forecast represents the aggregated weekly inbound volume. This is because the yearly view compiles data on a weekly basis, which can result in flat lines. For more information, see this article: Setting up…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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