What's New in Zendesk April 2022 - Frequently asked questions
Frequently asked questions
How can I resize the ticket properties panel in Zendesk Agent Workspace?
You can now resize the ticket properties panel in the Zendesk Agent Workspace for a better view of ticket fields. This feature is especially useful when dealing with tickets that have numerous fields, allowing you to adjust the panel size to your…
What improvements have been made to the composer in Zendesk Agent Workspace?
The composer in Zendesk Agent Workspace has been enhanced to support macro insertion and simplified hyperlinks. Now, you can insert macros exactly where your text cursor is positioned in a ticket comment, rather than at the end of the comment….
How can I view more comments on a ticket in Zendesk?
For tickets with a large number of comments, Zendesk now displays only the 100 most-recent comments when you first open the ticket. This change helps improve performance and allows the ticket to open more quickly. If you need to see additional…
What changes have been made to ticket redaction in Zendesk Agent Workspace?
Ticket redaction for native messaging and social messaging tickets in the Zendesk Agent Workspace has been temporarily suspended. Zendesk is actively working to relaunch support for this feature in a future update. This means that, for now, you…
How can I search for Zendesk help center content within Support?
You can now search for Zendesk help center content directly within Support. To do this, click your profile image, then select Help > Get help. Enter your search topic and press Return to find the information you need. This feature makes it easier…
What new keyboard shortcuts are available in Zendesk Guide?
Zendesk Guide has introduced two new keyboard shortcuts to enhance your workflow. You can now use 'ctrl + alt + k' to open and close the Knowledge section of the context panel, and 'ctrl + alt + l' to open the search bar in Knowledge. These…
How can I set a custom start of the week in Zendesk Explore?
Zendesk Explore now allows you to set a custom start of the week for your reports and filters. This feature provides more flexibility in weekly reporting, enabling you to align your reports with your organization's specific needs. To set a custom…
What happens when I cancel a Zendesk product or account?
When you cancel a Zendesk product or account, you can continue using it until the end of your current billing cycle. Previously, cancellations were effective immediately, but now you have more time to transition. This change provides a smoother…
How can I subscribe to SMS status notifications for my Zendesk account?
You can now subscribe to SMS status notifications for your Zendesk account. This feature allows you to receive notifications via SMS, email, or both, depending on your preference. To set up SMS notifications, navigate to the status page settings…
What new support does Sunshine Conversations offer for Apple Messages for Business?
Sunshine Conversations now supports Apple Messages for Business, previously known as Apple Business Chat. This integration allows businesses to connect with customers using Apple's messaging platform. For more information on setting up and using…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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