You can now resize the ticket properties panel in the Zendesk Agent Workspace for a better view of ticket fields. This feature is especially useful when dealing with tickets that have numerous fields, allowing you to adjust the panel size to your preference.
Additionally, the ticket footer has been extended to continue under the ticket properties panel, which slightly repositions the Macros drop-down to the left. This change supports the resizing feature, making it easier to manage your workspace layout. For more details, check out theoriginal link.
The composer in Zendesk Agent Workspace has been enhanced to support macro insertion and simplified hyperlinks. Now, you can insert macros exactly where your text cursor is positioned in a ticket comment, rather than at the end of the comment….
For tickets with a large number of comments, Zendesk now displays only the 100 most-recent comments when you first open the ticket. This change helps improve performance and allows the ticket to open more quickly. If you need to see additional…
Ticket redaction for native messaging and social messaging tickets in the Zendesk Agent Workspace has been temporarily suspended. Zendesk is actively working to relaunch support for this feature in a future update. This means that, for now, you…
You can now search for Zendesk help center content directly within Support. To do this, click your profile image, then select Help > Get help. Enter your search topic and press Return to find the information you need. This feature makes it easier…
Zendesk Guide has introduced two new keyboard shortcuts to enhance your workflow. You can now use 'ctrl + alt + k' to open and close the Knowledge section of the context panel, and 'ctrl + alt + l' to open the search bar in Knowledge. These…
Zendesk Explore now allows you to set a custom start of the week for your reports and filters. This feature provides more flexibility in weekly reporting, enabling you to align your reports with your organization's specific needs. To set a custom…
When you cancel a Zendesk product or account, you can continue using it until the end of your current billing cycle. Previously, cancellations were effective immediately, but now you have more time to transition. This change provides a smoother…
You can now subscribe to SMS status notifications for your Zendesk account. This feature allows you to receive notifications via SMS, email, or both, depending on your preference. To set up SMS notifications, navigate to the status page settings…
Sunshine Conversations now supports Apple Messages for Business, previously known as Apple Business Chat. This integration allows businesses to connect with customers using Apple's messaging platform. For more information on setting up and using…