Resolve WhatsApp Ticket Delays - Frequently asked questions
Discover solutions to common issues causing long loading times for WhatsApp tickets. Explore FAQs to improve efficiency and streamline your support process.
Frequently asked questions
Why do WhatsApp tickets cause long loading times in Zendesk?
WhatsApp tickets can lead to long loading times due to extended interactions. Each interaction with a customer remains on the same ticket until it is closed, resulting in lengthy threads that can slow down performance. To address this, it's…
How can I automate the closure of WhatsApp tickets in Zendesk?
Automating the closure of WhatsApp tickets can help manage long loading times. You can create a specific automation to close these tickets after a set period. To do this, create a new automation with conditions that check if the ticket status is…
What is the default automation for closing tickets in Zendesk?
Zendesk has a default automation that closes tickets four days after they are marked as solved. This helps in managing ticket length and performance. It's important to ensure this automation is active, as it prevents tickets from becoming too long…
How can I manually close WhatsApp tickets in Zendesk?
Manually closing WhatsApp tickets can help prevent long loading times by stopping conversations from becoming too lengthy. To manually close a ticket, create a workflow that allows you to close it as soon as the conversation starts to get too…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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