Automate WhatsApp Ticket Closure in Zendesk
How can I automate the closure of WhatsApp tickets in Zendesk?
Automating the closure of WhatsApp tickets can help manage long loading times. You can create a specific automation to close these tickets after a set period.
To do this, create a new automation with conditions that check if the ticket status is 'Solved', the channel is 'WhatsApp', and the hours since solved are greater than one. Then, set the action to change the ticket status to 'Closed'. This helps in managing ticket length and improving performance.
More related questions
Why do WhatsApp tickets cause long loading times in Zendesk?
WhatsApp tickets can lead to long loading times due to extended interactions. Each interaction with a customer remains on the same ticket until it is closed, resulting in lengthy threads that can slow down performance. To address this, it's…
What is the default automation for closing tickets in Zendesk?
Zendesk has a default automation that closes tickets four days after they are marked as solved. This helps in managing ticket length and performance. It's important to ensure this automation is active, as it prevents tickets from becoming too long…
How can I manually close WhatsApp tickets in Zendesk?
Manually closing WhatsApp tickets can help prevent long loading times by stopping conversations from becoming too lengthy. To manually close a ticket, create a workflow that allows you to close it as soon as the conversation starts to get too long….
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