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Manually Close WhatsApp Tickets in Zendesk

Find out how to manually close WhatsApp tickets in Zendesk to prevent long loading times and manage conversations effectively.

How can I manually close WhatsApp tickets in Zendesk?

Manually closing WhatsApp tickets can help prevent long loading times by stopping conversations from becoming too lengthy.

To manually close a ticket, create a workflow that allows you to close it as soon as the conversation starts to get too long. This involves setting up a trigger to close the ticket manually. For detailed steps, refer to the Zendesk article on manually closing tickets.


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