Default Ticket Closure Automation in Zendesk
What is the default automation for closing tickets in Zendesk?
Zendesk has a default automation that closes tickets four days after they are marked as solved. This helps in managing ticket length and performance.
It's important to ensure this automation is active, as it prevents tickets from becoming too long by closing them after a set period. If this automation is disabled, a system action will close the ticket after 28 days in resolved status. Keeping this automation active is crucial for maintaining optimal performance.
More related questions
Why do WhatsApp tickets cause long loading times in Zendesk?
WhatsApp tickets can lead to long loading times due to extended interactions. Each interaction with a customer remains on the same ticket until it is closed, resulting in lengthy threads that can slow down performance. To address this, it's…
How can I automate the closure of WhatsApp tickets in Zendesk?
Automating the closure of WhatsApp tickets can help manage long loading times. You can create a specific automation to close these tickets after a set period. To do this, create a new automation with conditions that check if the ticket status is…
How can I manually close WhatsApp tickets in Zendesk?
Manually closing WhatsApp tickets can help prevent long loading times by stopping conversations from becoming too lengthy. To manually close a ticket, create a workflow that allows you to close it as soon as the conversation starts to get too long….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
