Deprecation of API Password Access - Frequently asked questions
Frequently asked questions
What changes are being made to Zendesk API authentication?
Zendesk is phasing out email and password authentication for API calls. Starting July 31, 2024, new accounts and those not using this method will no longer have this option. Existing users can continue until December 31, 2025, but should prepare to…
Why is Zendesk removing password access for APIs?
Zendesk is removing password access for APIs to enhance account security. Passwords can be compromised and reused, which poses a security risk. By eliminating this method, Zendesk aims to prevent unauthorized access and align with modern API…
What are the alternatives to password access for Zendesk APIs?
Zendesk offers two secure alternatives for API authentication: API tokens and OAuth. API tokens are easy to implement for those currently using password access, while OAuth provides more granular permissions and security-conscious setups. Each API…
How can I continue using password access for Zendesk APIs until 2025?
To continue using password access for Zendesk APIs until December 31, 2025, ensure the setting is turned back on by July 30, 2024. You can find this setting in Admin Center under Apps and Integrations > APIs > Zendesk APIs > Settings > Password…
What should I do if I'm not using password access for Zendesk APIs?
If you're not using password access for Zendesk APIs, you can safely turn off the setting. It is located in Admin Center under Apps and Integrations > APIs > Zendesk APIs > Settings > Password Access for APIs. Once turned off, the setting will be…
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