Anonymous Calls & API Rate Limit - Frequently asked questions
Discover if anonymous calls to list articles affect your API rate limit. Explore multiple FAQs to understand how Zendesk's API rate limits work and manage your usage effectively.
Frequently asked questions
Do anonymous calls to list articles affect my Zendesk API rate limit?
No, anonymous calls to list articles do not affect your Zendesk API rate limit. These requests are excluded from consuming any of your account's API rate limit. Zendesk has implemented security measures to handle any unusual spikes in API…
How does Zendesk handle unusual spikes in API requests?
Zendesk has security measures in place to handle unusual spikes in API requests. These measures are designed to prevent abuse from unknown users and systems. If your account experiences an unexpected increase in API requests, Zendesk's security…
What are the security measures for API requests in Zendesk?
Zendesk employs security measures to safeguard against abuse from unknown users and systems, especially during unusual spikes in API requests. These measures ensure that your account's API rate limit is not compromised by anonymous requests….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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