image for site

Handling Unusual API Request Spikes in Zendesk

Discover how Zendesk manages unusual spikes in API requests to protect your account from abuse and maintain security.

How does Zendesk handle unusual spikes in API requests?

Zendesk has security measures in place to handle unusual spikes in API requests. These measures are designed to prevent abuse from unknown users and systems.

If your account experiences an unexpected increase in API requests, Zendesk's security protocols will ensure that your account remains secure and that the API rate limit is not adversely affected by these anonymous requests. For more information on API usage and rate limits, you can explore Zendesk's developer documentation.


More related questions

Do anonymous calls to list articles affect my Zendesk API rate limit?

No, anonymous calls to list articles do not affect your Zendesk API rate limit. These requests are excluded from consuming any of your account's API rate limit. Zendesk has implemented security measures to handle any unusual spikes in API requests,…

What are the security measures for API requests in Zendesk?

Zendesk employs security measures to safeguard against abuse from unknown users and systems, especially during unusual spikes in API requests. These measures ensure that your account's API rate limit is not compromised by anonymous requests….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites