Reauthorize Zendesk & Facebook - Frequently asked questions
Explore common questions about reauthorizing and confirming the connection between Zendesk Support and your Facebook pages. Find solutions and tips here.
Frequently asked questions
How do I reauthorize the connection between Zendesk Support and my Facebook pages?
To reauthorize the connection between Zendesk Support and your Facebook pages, you need to unlink and then re-add your Facebook page in the Admin Center. Start by navigating toAdmin Center > Channels > Messaging and social > Facebook Pages….
What should I do if my Facebook integration with Zendesk stops working?
If your Facebook integration with Zendesk stops working, you may need to reauthorize the connection. This involves unlinking and re-adding your Facebook page in the Admin Center underChannels > Messaging and social > Facebook Pages. After…
How can I confirm that the Zendesk-Facebook connection is working?
To confirm that the Zendesk-Facebook connection is working, you can create a view in Zendesk Support to monitor Facebook ticket flow. Create a new view by following the steps in 'Creating views to manage ticket workflow'. Set conditions such as…
What permissions are needed for Facebook Messenger to work with Zendesk Support?
To use Facebook Messenger with Zendesk Support, you need to enable specific permissions. During the reauthorization process, ensure that 'Manage and access Page conversations on Messenger' is enabled. This setting allows Zendesk to handle…
How do I create a view in Zendesk Support to monitor Facebook posts?
Creating a view in Zendesk Support to monitor Facebook posts involves setting specific conditions. Go to Zendesk Support and create a new view. Enter a title like 'Facebook posts'. Under 'Tickets must meet all of these conditions to appear in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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