image for site

Reauthorize Zendesk & Facebook - Frequently asked questions

Explore common questions about reauthorizing and confirming the connection between Zendesk Support and your Facebook pages. Find solutions and tips here.

Frequently asked questions

How do I reauthorize the connection between Zendesk Support and my Facebook pages?

To reauthorize the connection between Zendesk Support and your Facebook pages, you need to unlink and then re-add your Facebook page in the Admin Center. Start by navigating toAdmin Center > Channels > Messaging and social > Facebook Pages….

What should I do if my Facebook integration with Zendesk stops working?

If your Facebook integration with Zendesk stops working, you may need to reauthorize the connection. This involves unlinking and re-adding your Facebook page in the Admin Center underChannels > Messaging and social > Facebook Pages. After…

How can I confirm that the Zendesk-Facebook connection is working?

To confirm that the Zendesk-Facebook connection is working, you can create a view in Zendesk Support to monitor Facebook ticket flow. Create a new view by following the steps in 'Creating views to manage ticket workflow'. Set conditions such as…

What permissions are needed for Facebook Messenger to work with Zendesk Support?

To use Facebook Messenger with Zendesk Support, you need to enable specific permissions. During the reauthorization process, ensure that 'Manage and access Page conversations on Messenger' is enabled. This setting allows Zendesk to handle…

How do I create a view in Zendesk Support to monitor Facebook posts?

Creating a view in Zendesk Support to monitor Facebook posts involves setting specific conditions. Go to Zendesk Support and create a new view. Enter a title like 'Facebook posts'. Under 'Tickets must meet all of these conditions to appear in the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites