Using Chats & Viewing Tickets Together - Frequently asked questions
Discover how to manage chats and view tickets in one interface. Explore common questions and solutions for seamless integration and efficient customer support.
Frequently asked questions
Can I take chats and view tickets in the same interface with Zendesk?
Yes, you can manage both chats and tickets in the same interface using Zendesk Agent Workspace. This feature allows agents to seamlessly handle multiple communication channels without the need to switch windows, enhancing efficiency and…
What is the Zendesk Agent Workspace?
The Zendesk Agent Workspace is a unified interface that allows agents to manage multiple communication channels, such as chats and tickets, all in one place. This integration helps streamline workflows and improve response times by eliminating the…
How do I activate the Zendesk Agent Workspace?
Activating the Zendesk Agent Workspace is the first step to managing chats and tickets in one interface. This process involves configuring your Zendesk settings to enable the workspace, allowing your agents to access multiple communication channels…
Are there any limitations to using the Zendesk Agent Workspace?
While the Zendesk Agent Workspace offers a unified interface for managing chats and tickets, there may be some limitations to consider. These could include specific features or functionalities that are not yet supported within the workspace….
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Receive new tickets by email or a support form? This integration is for you.
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zeffy
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Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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