Setting Up SSO for WordPress - Frequently asked questions
Explore common questions about setting up single sign-on (SSO) for WordPress. Find answers to streamline your authentication process and enhance security.
Frequently asked questions
How does single sign-on (SSO) work for Zendesk Support with WordPress?
Single sign-on (SSO) for Zendesk Support with WordPress allows users to log in using their WordPress credentials. This means that when users click the login link in Zendesk Support, they are redirected to the WordPress login page. Once…
What are the requirements for setting up SSO for Zendesk Support on WordPress?
To set up SSO for Zendesk Support on WordPress, you need access to the default WordPress login mechanisms. This means WP-LOGIN.php must be accessible, and any custom code or third-party plugins that interfere with this process may cause issues….
How do I configure single sign-on for Zendesk Support on WordPress?
Configuring SSO for Zendesk Support on WordPress involves several steps between your WordPress site and Zendesk Support. First, ensure you are signed in as an administrator on both platforms. Then, in Zendesk Support, navigate to Security > Single…
What happens to existing Zendesk Support users when switching to SSO?
When switching to SSO, existing Zendesk Support users will no longer have access to their old login accounts. However, you can ensure their identities are associated with their WordPress accounts by using the same email address for both accounts….
Can I log into Zendesk Support directly as an administrator after setting up SSO?
Yes, as an administrator, you can still log into Zendesk Support directly even after setting up SSO. You can do this by visiting the URL: http://mycompany.zendesk.com/access/normal. This allows you to access Zendesk Support with your user account…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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