Support for Languages in Macro Suggestions - Frequently asked questions
Explore frequently asked questions about supporting additional languages in macro suggestions for Zendesk admins. Learn how to manage and optimize language settings.
Frequently asked questions
What new languages are supported in Zendesk macro suggestions for admins?
Zendesk has expanded its macro suggestions feature to support additional languages. Now, in addition to English, macro suggestions for admins can be made in French, German, Japanese, and Portuguese. This enhancement is part of the Advanced AI…
Do I need to take any action to enable the new language support in Zendesk macro suggestions?
No action is required from you to enable the new language support in Zendesk macro suggestions. If you have the Advanced AI add-on, you will automatically start seeing multi-language macro suggestions in your account starting in May. This feature…
How does the new language support in Zendesk macro suggestions benefit admins?
The new language support in Zendesk macro suggestions benefits admins by saving time and improving communication efficiency. With the ability to automatically recognize and suggest macros in French, German, Japanese, and Portuguese, admins can…
Where can I find more information about creating macros from macro suggestions for admins?
For more detailed information about creating macros from macro suggestions for admins, you can refer to the Zendesk help documentation. This resource provides comprehensive guidance on how to effectively utilize macro suggestions to enhance your…
How can I provide feedback or ask questions about the new language support in Zendesk?
If you have feedback or questions about the new language support in Zendesk macro suggestions, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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