Syncing Salesforce Phone Numbers - Frequently asked questions
Discover why phone numbers synced from Salesforce may lose their country code. This page addresses common questions and provides solutions for seamless integration.
Frequently asked questions
Why do phone numbers lose their country code when synced from Salesforce to Zendesk?
Phone numbers synced from Salesforce to Zendesk may lose their country code due to differences in how each platform handles phone number validation. Zendesk Support uses the E.164 format to validate phone numbers, which requires a country code,…
How should I format phone numbers in Salesforce for Zendesk validation?
To ensure phone numbers are validated correctly in Zendesk, they should be formatted in Salesforce using the E.164 format. This format includes a country code, area code, and subscriber number, all prefixed with a plus sign (+). For example, a US…
What is the E.164 phone number format used by Zendesk?
The E.164 phone number format is a standardized format used by Zendesk to validate phone numbers. It includes a country code, area code, and subscriber number, all prefixed with a plus sign (+). For example, a US phone number in the E.164 format…
Why does Salesforce strip out the country code for US phone numbers?
Salesforce automatically detects US phone numbers and may strip out the country code if it exists. This can lead to validation errors when syncing with Zendesk, which requires the E.164 format. To prevent this issue, you should add a plus sign (+)…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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