Fixing Country Code Loss in Salesforce-Zendesk Sync
Why do phone numbers lose their country code when synced from Salesforce to Zendesk?
Phone numbers synced from Salesforce to Zendesk may lose their country code due to differences in how each platform handles phone number validation. Zendesk Support uses the E.164 format to validate phone numbers, which requires a country code, area code, and subscriber number. However, Salesforce does not automatically validate phone numbers in this format.
To ensure that phone numbers are correctly validated in Zendesk, they must be entered in Salesforce using the E.164 format: +[country code][area code][phone number]. For example, a US phone number should be entered as +15551234567. It's important to note that Salesforce may strip out the country code for US numbers, so adding a plus sign (+) in front of the number can prevent this issue. For more details, you can refer to the originalZendesk article.
More related questions
How should I format phone numbers in Salesforce for Zendesk validation?
To ensure phone numbers are validated correctly in Zendesk, they should be formatted in Salesforce using the E.164 format. This format includes a country code, area code, and subscriber number, all prefixed with a plus sign (+). For example, a US…
What is the E.164 phone number format used by Zendesk?
The E.164 phone number format is a standardized format used by Zendesk to validate phone numbers. It includes a country code, area code, and subscriber number, all prefixed with a plus sign (+). For example, a US phone number in the E.164 format…
Why does Salesforce strip out the country code for US phone numbers?
Salesforce automatically detects US phone numbers and may strip out the country code if it exists. This can lead to validation errors when syncing with Zendesk, which requires the E.164 format. To prevent this issue, you should add a plus sign (+)…
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