Remove Agents from Legend in Reports - Frequently asked questions
Discover how to manage agent visibility in Zendesk reports. This page answers common questions about removing agents from the legend when they're not shown in the report.
Frequently asked questions
Can I remove agents from the legend in Zendesk reports?
You cannot dynamically remove agents from the legend in Zendesk reports. The legend will display all agents included in the report, regardless of whether they have data for the selected timeframe. If you want to exclude certain agents from…
How can I filter out agents from a Zendesk report?
To filter out agents from a Zendesk report, you need to manually exclude them. This is done by adding a filter with the agent name attribute and selecting the agents you wish to exclude. By doing this, the agents you filter out will not appear in…
Why do all agents appear in the Zendesk report legend?
All agents appear in the Zendesk report legend because the legend shows every agent included in the report, regardless of their data presence. This means that even if an agent has no data for the selected timeframe, they will still be listed in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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