All Agents in Zendesk Report Legend Explained
Understand why all agents appear in Zendesk report legends. Learn how to manage agent visibility effectively.
Why do all agents appear in the Zendesk report legend?
All agents appear in the Zendesk report legend because the legend shows every agent included in the report, regardless of their data presence.
This means that even if an agent has no data for the selected timeframe, they will still be listed in the legend. Unfortunately, the legend does not dynamically update to hide agents without data. To manage this, you can manually exclude agents from the report if you don't want them to appear at all. For more information, see the article on working with report filters.
More related questions
Can I remove agents from the legend in Zendesk reports?
You cannot dynamically remove agents from the legend in Zendesk reports. The legend will display all agents included in the report, regardless of whether they have data for the selected timeframe. If you want to exclude certain agents from…
How can I filter out agents from a Zendesk report?
To filter out agents from a Zendesk report, you need to manually exclude them. This is done by adding a filter with the agent name attribute and selecting the agents you wish to exclude. By doing this, the agents you filter out will not appear in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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