Using the Download Recordings App - Frequently asked questions
Frequently asked questions
What is the Download Recordings app in Zendesk?
The Download Recordings app in Zendesk allows you to download Talk recordings and access them offline anytime. This feature is particularly useful for referencing past calls, troubleshooting, and performing quality assurance activities without…
How do I use the Download Recordings app in Zendesk?
To use the Download Recordings app, simply look for it in the sidebar of a ticket that contains recordings. The app allows you to play recordings without scrolling through the entire ticket and provides the option to download them. You can…
Why is the Download Recordings app being discontinued?
The Download Recordings app is being discontinued on August 29, 2024, as its capabilities have been integrated natively into the Zendesk Agent Workspace. This integration aims to streamline the user experience by providing these features directly…
How can I troubleshoot issues with the Download Recordings app?
If you're experiencing issues with the Download Recordings app, such as recordings not loading, there are a few troubleshooting steps you can try. First, ensure that all agents clear their browser cache and attempt to replicate the issue using a…
Can administrators control who downloads recordings in Zendesk?
Yes, administrators have the ability to control who can download recordings in Zendesk by setting permissions within the app settings screen. This feature allows for better management of sensitive information and ensures that only authorized…
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