image for site

Using the Download Recordings App - Frequently asked questions

Discover answers to common questions about using the Download Recordings app. Learn how to download, manage, and troubleshoot recordings effectively.

Frequently asked questions

What is the Download Recordings app in Zendesk?

The Download Recordings app in Zendesk allows you to download Talk recordings and access them offline anytime. This feature is particularly useful for referencing past calls, troubleshooting, and performing quality assurance activities without…

How do I use the Download Recordings app in Zendesk?

To use the Download Recordings app, simply look for it in the sidebar of a ticket that contains recordings. The app allows you to play recordings without scrolling through the entire ticket and provides the option to download them. You can…

Why is the Download Recordings app being discontinued?

The Download Recordings app is being discontinued on August 29, 2024, as its capabilities have been integrated natively into the Zendesk Agent Workspace. This integration aims to streamline the user experience by providing these features directly…

How can I troubleshoot issues with the Download Recordings app?

If you're experiencing issues with the Download Recordings app, such as recordings not loading, there are a few troubleshooting steps you can try. First, ensure that all agents clear their browser cache and attempt to replicate the issue using a…

Can administrators control who downloads recordings in Zendesk?

Yes, administrators have the ability to control who can download recordings in Zendesk by setting permissions within the app settings screen. This feature allows for better management of sensitive information and ensures that only authorized…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites