You can change the default language in Zendesk Support by adjusting your account settings. This will modify the language that agents see in the interface and that end-users see in the Help Center. To set the default language, go to the Admin…
Setting the time zone and format in Zendesk Support ensures that timestamps align with your locale. You can adjust these settings in the Admin Center. To set your account's time zone and format, click the Account icon in the sidebar, then select…
Yes, you can translate system-generated email notifications in Zendesk to better serve your international users. By default, these emails are in English, but you can customize them to another language. To edit the user welcome and verification…
Adding translated text to the agent signature in Zendesk allows you to personalize outgoing emails for different languages. You can use placeholders to dynamically insert the signature and phone number. To add translated text, configure the team…
Translating automations, macros, and triggers in Zendesk helps manage your support workflow in multiple languages. By default, these contain English text, but you can customize them for other languages. To translate these elements, you can use…
End-users can change their preferred language in Zendesk, but the process varies depending on whether they are registered or unregistered users. For unregistered users, when they select a language in the Help Center menu bar and submit a request,…
Changing the default language in Zendesk will impact both new and existing users. When you update the default language, it also updates the language setting in the profiles of existing end-users. This means that any existing users will see the…