Using New Request List in Help Center - Frequently asked questions
Frequently asked questions
How do I enable the new request list experience in Zendesk?
To enable the new request list experience in Zendesk, you need to adjust your theme settings. If you're using the Copenhagen standard theme, you can enable this feature through the theme settings. Simply go to Guide, click the Customize design icon…
What are the benefits of the new request list experience in Zendesk?
The new request list experience in Zendesk offers enhanced management of support requests. It allows end users to apply advanced filtering options to refine their search and manage requests more efficiently. Users can also configure columns to show…
How can I track my support requests using the new request list experience?
To track your support requests using the new request list experience, click your profile icon on any help center page and select Requests. The page will display all your submitted requests with columns like Subject, ID, Created date, Updated date,…
How do I track my organization's support requests in Zendesk?
To track your organization's support requests, click your profile icon and select Requests. If you're part of a shared organization, click the Organization requests link to view all requests within your organizations. You can filter these requests…
What are the filter options available in the new request list experience?
The new request list experience in Zendesk offers combinable filtering options to help you manage your support requests. You can apply multiple filters, which act as 'AND' criteria, meaning requests must meet all selected criteria to be displayed….
Can I customize the request list view in Zendesk's new experience?
Currently, the request list view in Zendesk's new experience is not code customizable. This is because Zendesk aims to iterate quickly on this component without risking breaking customized themes. However, Zendesk is aware of the need for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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