Currently, the request list view in Zendesk's new experience is not code customizable. This is because Zendesk aims to iterate quickly on this component without risking breaking customized themes. However, Zendesk is aware of the need for customization and is considering options to make it possible in the future.
The component is built with REACT and uses the Requests REST API, so there might be potential for open-source modifications in the future. Stay tuned for updates from Zendesk regarding customization capabilities.
To enable the new request list experience in Zendesk, you need to adjust your theme settings. If you're using the Copenhagen standard theme, you can enable this feature through the theme settings. Simply go to Guide, click the Customize design icon…
The new request list experience in Zendesk offers enhanced management of support requests. It allows end users to apply advanced filtering options to refine their search and manage requests more efficiently. Users can also configure columns to show…
To track your support requests using the new request list experience, click your profile icon on any help center page and select Requests. The page will display all your submitted requests with columns like Subject, ID, Created date, Updated date,…
To track your organization's support requests, click your profile icon and select Requests. If you're part of a shared organization, click the Organization requests link to view all requests within your organizations. You can filter these requests…
The new request list experience in Zendesk offers combinable filtering options to help you manage your support requests. You can apply multiple filters, which act as 'AND' criteria, meaning requests must meet all selected criteria to be displayed….