Using Relay App for Bulk Messaging - Frequently asked questions
Frequently asked questions
What is the Relay app by Zendesk?
The Relay app is a new tool by Zendesk Labs that allows businesses to send bulk messages via WhatsApp and SMS. This app is designed to help companies proactively communicate with their end users about various topics such as service incidents,…
How can I install the Relay app in Zendesk?
To install the Relay app, you need to visit the Zendesk Marketplace and add it directly to your Zendesk instance. This app is designed to integrate seamlessly with your existing setup, allowing you to start sending proactive messages to your users…
Why did Zendesk introduce the Relay app?
Zendesk introduced the Relay app to meet the growing demand for proactive customer communication. As customer expectations for excellent service rise, businesses need tools to reach out to users effectively. The Relay app addresses this need by…
What features does the Relay app offer?
The Relay app offers a variety of features to enhance messaging capabilities. Users can create WhatsApp and SMS templates, submit WhatsApp templates for Meta approval, and review all created templates. The app supports dynamic variables, hosted…
What do I need to send WhatsApp messages using the Relay app?
To send WhatsApp messages using the Relay app, you need to have at least one phone number connected to the WhatsApp Business API. If you haven't set this up yet, you'll need to complete the self-service process to create a WhatsApp Business account…
How can I send SMS messages using the Relay app?
To send SMS messages using the Relay app, you need to add SMS as a channel through Sunshine Conversations. It's important to note that SMS cannot be sent through Zendesk Talk or Text. Once set up, you can start sending bulk SMS messages to your end…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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